What advantages do you have?
- Personal and familiar service from the owners during your whole stay
- Informative material (brochures, leaflets etc.) and tips directly by the family
- Free internet access Wi-Fi (WLAN) in the whole building
- Hiking trails for winter and summer starting directly in front of the house (qualified also for baby buggies)
- Different type of apartments
- Non-smoking house; outside and on the balconies you can smoke
- Position in the middle of nature, the fantastic view from the sun terrace/from the balcony to the south or north and the markedly silence
- About 650 meters comfortable side walk into the centre of Kastelruth
- No traffic noise, no transit traffic
- One free place in underground garage for a normal car (a max. high of 2 meters) for each apartment.
- Since December 2013, Aparthotel Viktoria has an adventure pool. Integrated seats with massage water jets, side water jets and water jets from the floor to quiet moments and a counter-current water system for swimmers promise pure holiday fun. Salt and little chlorine are enjoyable, relaxing and refreshing for your body, your muscles and for your skin!
In winter only:
- The wellness/sauna area is open daily from 25.12 until 15.03.
- A discount in the sport shop "Sporthaus Fill" or "Alpin Sports" in Kastelruth for about 20 % on all rentals. On request, the chosen article is made available directly on the cable way mountain station of Seiser Alm. Approximately 10 % discount in the shop at the mountain station of the cableway.
ALPIN SPORTS: Approximately 2nd and 3rd week of January you will receive the ski deposit free of charge
FILL: with ski rental also the ski depot free of charge; without ski rental -50% discount on depot or to be paid in full in high season (about last and first 10 days of the year and the 3 weeks with carnival in the middle)
Inclusive in the apartment price
- Use of the apartment without any service
- Linen for bedroom, bathroom and kitchen in the apartments
- Change of towels every 3 or 4 days in the apartment
- Drying rack in the apartments are fitted and fixed on the balcony or on request
- Central heating with under-floor heating in winter (gas or wood)
- Intermediate cleaning every second/third day (except kitchen angle)
Services on request and against payment
- Lunch packages for your day
- Drinks at the bar (red wine, white wine, spirits, regional beer, wheat beer, juices, hot drinks like coffee, tea etc.)
- Bathrobes and bath towels for pool or sauna against payment for washing
- Coins for the solarium (lamp) are available on request
- Breakfast for apartments against reservation and can be handled flexible with your day plan
- Washing machine paying a small amount (for washing and washing powder inclusive)
- More intermediate cleaning for apartments possible on request
The prices are to be understood per day and person (in double room) or per apartment (starting with 2 persons minimum and 6 persons maximum) inclusive all regular charges plus local tax of 2,10 € per person and day from 14 years.
Beginning on 1 January 2014 a local tax will be introduced in South Tyrol/Südtirol for persons over 14 years. The revenue from this local tax will be used for the expansion and maintenance of infrastructure and services, as well as for the organization of cultural and sports events. The local tax will be levied at all lodging establishments, on a per-guest and per-overnight-stay basis. The amount is contingent upon the category of the establishment. Children and adolescents under 14 years of age are exempt from levy. The local tax is payable upon departure and is listed separately on the invoice.
- Check-in: apartments on the day of arrival are ready for check-in from 3 p.m. to 7 p.m. If the arrival is anticipated or delayed, please let us know. In case of late check-in after 10 p.m., in the invoice we will charge a fixed amount per apartment as night service.
During the check-in we will ask for a valid identification (identity card or passport etc.) from every person who is staying in our house. Important: Also children under 14 years have to show a valid identification, so that they can be exempt from the tourism tax. Otherwise, the regulation provides the tax also for children less than 14 years.
- Check-out: on the day of departure, the apartments you have to leave no later than 09 a.m.
- Payment of the remaining amount:
1. Not later than 1 week before your arrival to pay the remaining amount via bank transfer (please bring with you a copy of the bank receipt)
2. Payment on site in cash according to Italian law only until 2.999,99 Euro (from 01.07.2020 cash payment possible up to 1.999,99 Euro and from 01.01.2022 cash payment possible up to 999,99 Euro)
3. Payment on site with EC cards or check cards or credit cards (Master Card or Visa only)
4. For different reasons we ask you cordially to pay the balance of the stay the day you arrive. If you have any extra or additional during your stay, we ask you to pay this the evening before or the morning of the day you leave. Thank you very much for your understanding!
- Office hours: 9.00 am - 1.00 pm as well as 4.00 pm - 10.00 pm
Information about the Coronavirus/COVID-19
- For summer 2020 and winter 2020/2021 it is possible to postpone a booking until 15 days before the start of the trip or to receive a voucher for the deposit paid. This voucher is then valid for 1 year.
- The validity of a reservation is guaranteed only after mutual confirmation in writing.
- To convert a reservation in a binding booking, the guest will be required to pay the deposit (according to the law no. 1385, Italian civil code). Both, the amount of consideration and also the bank details, will be communicated separately by letter. The amount will be confirmed after credited to our bank account. In paying the request deposit you agree with the prices and booking conditions.
- The amount of the deposit at the time of arrival and stay is deducted from the total amount.
Cancellation/withdrawal of reservation/booking or parts of it
- If a breakfast booked will not be consumed we cannot reduce the price.
- Cancellation of booking: An cancellation of a reservation is unpleasant for both partners. We regret not having the opportunity to meet you. And we regret that our apartment stays free. Probably would have taken pleasure other persons to come on holiday.
Please give us notice in writing as soon as you know you will need to cancel your reservation. We will try as much as possible to come towards you.
Conditions for withdrawal in general
The right of withdrawal as laid down in the Consumers' is not contemplated (Code Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 Consumers' Code) – however, we are willing to apply the following conditions for withdrawal:
- The deposit for confirmation is valid only for the assigned and in the letters indicated period. It can't be moved in time for another stay.
- Until 90 days before departure - free cancellation – payback of deposit deducting the processing fee
- 89 days until 40 days before departure – deposit will be retained
- 39 days until 15 days before departure – payable 60 % of the reservation value
- 14 days before departure until start of journey, delayed arrival or early departure – payable 100 % of the reservation value
Taking out travel cancellation insurance for the total value of the booking is recommends in any case. The European Travel Insurance will give you the necessary protect.
- Incidentally are valid the Italian hotel contract rules.
European Travel Insurance
The reliable choice for your holiday.
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